Es Legal No Hacer Devoluciones


However, if there is no legal reason for the return, the return of the product is only possible if the reseller or seller consents, which is usually the case in application of a sales or after-sales service policy aimed at the full satisfaction of the latter. If the obligation to provide information and documentation is fulfilled during the aforementioned twelve-month period, the legal period for exercising the right of withdrawal begins to start from that moment. On July 28th I bought a mountain bike for 800€ and today, August 4th, I went for a walk, the bike is not my size and my neck hurts, my hands fall asleep and I feel dizzy. I called the store and they told me they can make me one solution, but don`t change it to another because it`s being used. The fact is that when I bought it, they didn`t tell me anything about the return time, exchange, etc. but I said it was size M and I needed an L. What can I do?. Although it sounds like «for sale», I recommend reading my book Jo, what a car! It is announced in this article because there is a complete section dedicated to the sale of a new car (read motorcycle) with real cases similar to yours and how they were solved. Go ahead and you will learn solutions to your problem with Kymco. We are sorry to feel the situation of your parents.

The truth is that Punto Roma, if you have passed all these documents, you should not cost to make a return that is home on the other side, since you only want to accept a change in size. It`s worth it. What does the market look like!!! Tomorrow I will go to the consumer to receive legal information on the return of money, not in the form of a voucher, but in cash or by returning to the debit card with which the payment was made, a purchase in FES MES SUBMINISTRES S.L. de Blanes. 11 October. I buy two blinds worth 196.98 euros. I`m wrong in moderating and buying an item I can`t put on. 13 October. I go to the establishment, I return the blinds, as the sellers had told me. «If they are not well, he gives them back» I look in the institution for the measures I need, and there are none. And there won`t be.

I go to the cashier, with the debit card, to have the amount in it paid. And they tell me they don`t return the money, they make a voucher with three months of expiration, so I buy what I think is good. I tell them that I do not accept that, if that is the case, give me a complaint form and decide that the consumer decides. I ask you as proof of the purchase ticket, and now begins the most absurd story that can happen to a consumer. The employee, who is not the owner of the establishment, makes a copy of the purchase ticket and places the word «ABONAT» (subscriber) in capital letters in his own hand; He wants me to sign the ticket, according to him, because he is satisfied. ( crazy) At the same time, he puts a photocopied paper in my hand, which is attached to a ticket receipt, on which he indicates that it is a «VAL DESCOMPTE» (discount voucher). (I suddenly became a special customer for this company, I even have coupons) I try to explain to him as best I can, even though I`m nervous about the situation. That what I did is a return of goods, according to what the purchase ticket indicates: (Translated) PRICE TTC. RETURN OF GOODS ALLOWED FOR 15 DAYS. It`s on the ticket, with the information they gave me in words, if it doesn`t go well, bring them and we`ll pay for it. That`s what made me decide to buy, aside from the fact that it`s not the first time we`ve shopped at this establishment. (Maybe, if the last) In the formal complaint form, I had to explain in detail that I am asking you at least to indicate that this is not a discount, but a refund payment.

And, of course, they rigorously inform about the conditions of sale. Don`t be fooled by a little sign that now that I`ve been taught where they say returns are paid for by vouchers. In fact, when I told them that I hadn`t seen the poster and that they hadn`t shown it to me before. The answer is the best thing an employee can tell you: «I didn`t show him because you didn`t ask me about him» Here is this comment on how trading is in Spain. By the way, I don`t have the Estoras or my 196.98 euros. FES MONTH, if you have the Estoras, and in addition you also have my 196.98 euros. No, basically a traditional business in which the consumer and the merchant conclude contracts hand in hand is not obliged to allow returns after a purchase. Only if it is a product that is not in good condition, it has a defect: in this case, it is assumed that the product does not conform to the contract and the dealer is legally obliged to return the money.